Courses are comprehensive training programs that help students develop diving skills and achieve certifications. Whether you're offering basic certifications or advanced specialties, proper course setup ensures clear communication with students and efficient program management.
Watch our quick tutorial to learn how to create and manage activities ππ»
You can create a course by navigating to Settings > Activity Management > Activities > New Activity > Course.
Understanding Course Types
The platform supports two distinct types of courses to accommodate different learning approaches and business needs. Understanding these options helps you choose the right format for your training programs.
In-person Courses
Traditional courses requiring physical attendance form the backbone of most diving education programs. These courses combine classroom learning, pool training, and open water experiences to provide comprehensive diving education. In-person courses allow direct interaction between instructors and students, ensuring proper skill development and immediate feedback.
When creating an in-person course, you'll manage:
Scheduled classroom sessions
Pool and open water training
Equipment requirements
Direct student interaction
Physical skill assessment
E-learning Courses
E-learning courses provide flexibility through online, self-paced learning environments. These courses are typically theoretical components delivered through affiliate platforms, allowing students to complete coursework on their own schedule. While e-learning courses don't require physical attendance, they often serve as prerequisites for in-person training.
E-learning courses feature:
Self-paced online modules
Digital course materials
Automated progress tracking
Flexible completion timelines
Integration with affiliate platforms
Creating In-person Courses
Basic Course Setup
Start by providing essential course information that helps students understand your offering and its requirements.
Course Details
The course title, subtitle, and description form the foundation of your course listing. Take time to craft clear, informative content that helps potential students understand what to expect:
Create a clear, descriptive title (maximum 50 characters) that indicates the certification level or specialty
Use the subtitle (maximum 100 characters) to highlight key features or prerequisites
Write a comprehensive description (maximum 2000 characters) explaining:
Course objectives and outcomes
Required prerequisites
Time commitments
Certification earned
Special requirements
E-learning Integration
If your course includes an e-learning component through an affiliate platform:
The affiliate link system helps you manage e-learning prerequisites effectively:
Enter your affiliate course URL to connect online and in-person components
Students receive the link in their booking confirmation
Automated reminders help ensure e-learning completion
Track student progress through the theoretical portion
Managing Course Capacity
Effective capacity management is crucial for both safety and customer satisfaction. The platform offers sophisticated tools to help you manage bookings across different channels while maintaining appropriate group sizes.
Understanding Capacity Types
The platform uses two types of capacity management to help you coordinate bookings effectively:
Total Capacity
This represents the maximum number of participants you can safely and comfortably accommodate on your course. When setting total capacity, consider:
Safety requirements and local regulations
Available equipment and resources
Staff-to-customer ratios
Transportation limitations
Comfort and experience quality
Buddy Booking Capacity
This number represents how many spots you want to make available through the Buddy platform. It's particularly useful if you:
Accept bookings through multiple channels
Want to reserve spots for walk-in customers
Need flexibility for special arrangements
Manage group bookings separately
Note that the customers won't be able to overbook however, you can if need be.
Student Type Configuration
Different student types help you manage various experience levels and requirements effectively.
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Note that the student types are essentially customer types you have already defined in the Customer Types settings. The platform allows you to:
Define Eligible Customer Types
Select which customer categories can book your course:
Certified divers at different levels
Discovery divers for try-dives
Snorkelers and observers
Youth participants with specific requirements
Set Type-Specific Limits
For each customer type, you can establish:
Maximum number of participants
Certification requirements
Age restrictions
Supervision ratios
Special requirements or prerequisites
Pricing Structure
Creating an effective pricing structure helps maximize bookings while ensuring profitability. The platform offers flexible pricing options to accommodate different customer types and service levels.
Base Pricing
Set your foundational pricing structure:
Establish rates for each customer type
Configure prices excluding platform fees and taxes
An estimated price (inclusive of fees and taxes) a customer will pay is displayed in the Estimated Pricing column
Set different rates based on certification levels
Create pricing tiers for special categories
Add-on Integration
Enhance your basic course with optional services:
Equipment rental packages
Photography services
Special equipment options
Premium experiences or services
Location and Meeting Instructions
Clear location information and detailed instructions help ensure customers arrive prepared and on time. This section is crucial for smooth activity operations.
Location Setup
Choose and configure your activity's meeting point:
Select from your predefined locations
Provide exact meeting coordinates
Include landmark references
Specify parking information
Detailed Instructions
Help customers prepare for their experience with comprehensive guidance:
Specific arrival time requirements
What to bring and wear
Required documentation
Local considerations
Emergency contact information
Activity Location
Specify the location where you are going to conduct the activity. This is a mandatory field as the tax is calculated for an activity based on the location where the activity will take place.
You can add a new location right from the dropdown while creating the activity. The newly created location will become available for all other activities you create in future.
Note that this field is for internal usage and is not displayed to the customers.
Bookability
Setting up a booking cut-off ensures you have time to prepare and finalize logistics in advance. Once this cut-off time is reached, online bookings will close automatically, and your activity will display as βCall to bookβ instead.
You can select from the following options:
12 hours
1 (default), 2, 3, 5, 7, 14 days
1, 2 and 3 months
Example: With 1 day selected as the bookability option, if an activity date and time is April 20, 2024 at 9 AM, then bookings can be made no later than 9 AM on April 19, 2025.
Waivers & Medical Forms
The waiver and medical forms step allows you to add customer forms for activities. Note that this will override the links you have set up in the policy settings.
This is an optional step. If you leave the form links empty, the system will default to the links available in the Settings > Policy section.
Important:
You will be able to update the waiver and medical form links of an already published activity which has bookings.
The existing customers will NOT receive a new waiver link. You need to reach out to the customers to get the updated waiver signed.
The newly updated links will be applicable for the upcoming bookings.
Course Scheduling
Effective schedule management is crucial for successful course delivery. The platform provides flexible scheduling options to accommodate different course formats:
Basic Schedule Configuration
Set course start dates with appropriate lead time
Choose between one-time and recurring schedules
Define course duration in days
Configure daily time slots for different activities
Advanced Scheduling Options
The platform supports various scheduling patterns to match your teaching style:
Create weekly recurring schedules for regular programs
Set up biweekly patterns for part-time courses
Configure custom date ranges for intensive programs
Manage multiple batches with different timings
More details about the scheduling can be found here.
Creating E-learning Courses
E-learning courses require different configuration approaches focused on digital delivery and self-paced learning.
Course Configuration
Basic Setup
Focus on providing clear information about the online learning experience:
Create detailed course titles that specify online format
Use descriptions to explain self-paced nature
Clearly outline technical requirements
Specify time expectations
Affiliate Integration
Properly connecting your e-learning platform is crucial:
Provide accurate affiliate course links
Configure automatic access provisioning
Set up progress tracking when available
Establish completion verification methods
Student Experience
Access Management
Create a smooth transition from registration to course access:
Automated welcome emails with access instructions
Clear guidance on platform navigation
Technical support contact information
Progress tracking mechanisms
Frequently Asked Questions
Frequently Asked Questions
Course Setup and Management
Q: How do I choose between in-person and e-learning formats?
A: Consider your teaching resources and student needs:
In-person courses are ideal for hands-on skills development and direct supervision
E-learning works well for theoretical knowledge and flexible scheduling. Select e-learning only if you have an external link for the course.
Many programs benefit from combining both approaches
Consider your target audience's preferences and availability
Q: What's the best way to handle prerequisites?
A: Create a clear prerequisite management system:
Document requirements in course descriptions
Use the e-learning integration for theoretical prerequisites
Verify certifications during registration
Establish clear communication about requirements
Provide guidance for obtaining prerequisites
Scheduling and Capacity
Q: How should I structure multi-day courses?
A: Design your course schedule considering:
Student availability (weekday vs weekend)
Logical skill progression
Equipment availability
Pool and open water access
Weather considerations
Local conditions
Q: What factors determine ideal class size?
A: Consider multiple factors when setting capacity:
Instructor-to-student ratios required by certification agencies
Available equipment and facilities
Support staff availability
Local regulations
Quality of instruction
Individual attention requirements
E-learning Management
Q: How do I support students in e-learning courses?
A: Implement a comprehensive support system:
Provide detailed platform navigation guides
Establish regular check-in points
Offer technical support contacts
Set up progress monitoring
Create FAQ resources
Maintain communication channels
Q: What should I include in e-learning course descriptions?
A: Be comprehensive about:
Technical requirements and compatible devices
Estimated completion time
Available support resources
Assessment methods
Certification process
Next steps after completion
Troubleshooting
Q: How do I handle students who need more time?
A: Have clear policies for:
Course extensions
Additional practice sessions
Makeup classes
Alternative completion paths
Support options
Q: What if a student struggles with e-learning?
A: Prepare support strategies:
Offer technical assistance
Provide alternative learning resources
Consider hybrid learning options
Create supplementary materials
Establish mentor support systems
Best Practices
Q: How can I ensure course quality?
A: Implement quality control measures:
Regular content updates
Student feedback collection
Instructor development
Equipment maintenance
Facility management
Safety protocol reviews
Q: What makes course descriptions effective?
A: Focus on providing comprehensive information:
Clear learning objectives
Detailed prerequisites
Time commitments
Equipment requirements
Certification outcomes
Career opportunities
Next-step recommendations