Your business profile serves as your identity on the Buddy platform. It contains both legal business information and public-facing details that help customers learn about your business and services.
Watch our quick tutorial to learn how to manage your business profile 👇🏻
[Demo video link]
Business Information
This section contains your legal business details that were entered during registration. While most information can be updated as needed, some changes may require admin review to maintain platform integrity.
Legal Business Name
Your official registered business name is displayed here. If you need to update this:
Enter the new legal business name
Changes require admin review and approval
Continue using the platform while approval is pending
Receive notification once change is approved
Main Business Location
Your primary business address helps customers find you and affects various platform features. When updating your location:
Enter complete address details including:
Address line 1 and 2
ZIP/Postal code
City/Town
Region/Area/State
Country
Use Google Places integration for accurate address completion
Verify all fields are correctly populated
Confirm the location on the integrated map
Public Profile
This section manages how customers see your business on the Buddy mobile app and booking pages.
Business Identity
Doing Business As (DBA)
Your customer-facing business name
Automatically populated from legal name without entity type
Can be different from legal business name
Maximum 100 characters
Affiliations
Select relevant diving or tourism affiliations
Builds trust with potential customers
Optional but recommended
Keeps credentials current
Business Description
Set up two types of descriptions:
Short Description (100 characters)
Appears in search results
Quick overview of your business
Focus on unique selling points
About Section (1000 characters)
Comprehensive business description
Highlight experience and expertise
Showcase unique offerings
Share business history
Contact Information
Phone Verification
The platform offers two verification methods:
SMS verification for mobile numbers
Voice call verification for landlines
Both methods provide secure code entry
Verification required before number is displayed
Business Email
Requires verification unless matching account email
Used for customer communications
Appears on your public profile
Essential for booking notifications
Website
Optional external website link
Supports both http and https URLs
Displays on your public profile
Helps customers find more information
Operating Hours
Configure your business schedule:
Set different hours for each day
Mark days as closed if needed
Copy hours across multiple days
Add special holiday hours
Languages
Specify languages your staff speaks:
Select all applicable languages
Minimum one language required
Helps match customer expectations
Appears in your public profile
Frequently Asked Questions
Frequently Asked Questions
Profile Management
Q: How long does business name change approval take?
A: Business name changes typically process within 1-2 business days. During this time:
Your current name remains active
You can continue normal operations
Receive email notification upon approval
New name applies automatically once approved
Q: What happens if my contact information changes?
A: When updating contact information:
New phone numbers require verification
New emails need verification unless matching account email
Previous contact details remain active until verification
Updates appear immediately after verification
Location and Hours
Q: Can I add multiple business locations?
A: Your business profile shows your primary location. For additional locations:
Use the Locations section in Settings
Each location can have different details
Configure meeting points separately
Associate activities with specific locations
Q: How do I handle seasonal hour changes?
A: The platform supports flexible schedule management:
Update hours anytime
Schedule temporary changes
Copy hours between days
Add notes for seasonal variations
Technical Details
Q: Why isn't my address validating correctly?
A: Address validation issues often resolve by:
Using the Google Places autocomplete
Entering address line by line
Verifying postal code accuracy
Checking country selection first
Q: How do I fix phone verification issues?
A: If having trouble with verification:
Ensure correct country code
Try alternative verification method
Check number format
Contact support for assistance
Profile Optimization
Q: What makes a good business description?
A: Effective business descriptions:
Highlight unique offerings
Mention experience and certifications
Include specific services
Use clear, engaging language
Update regularly with new offerings
Q: Should I list all possible languages?
A: List languages where you can provide full service:
Include languages spoken by current staff
Consider common customer languages
Update as staff capabilities change
Ensure accurate representation