Locations help you manage all the places where you conduct business operations and meet customers for activities. Whether it's your dive shop, a harbor, or a specific meeting point, clear location information ensures customers know exactly where to go.
Watch our quick tutorial to learn how to manage locations 👇🏻
[Demo video link]
When you first register your business, your main business address automatically becomes your first location. From there, you can add multiple locations to cover all your operational needs.
Location Types
The platform supports four distinct types of locations:
Dive Shop
Your primary business location
Equipment pickup/drop-off point
Customer meeting location
Harbor
Boat departure points
Loading zones
Meeting points for boat trips
Pool
Training locations
Confined water sessions
Skills practice areas
Meeting Point
Additional gathering locations
Alternate pickup spots
Special activity locations
Adding Locations
Creating a new location involves several important steps:
Basic Information
The location name helps customers identify where to go:Choose clear, descriptive names
Make it easy to recognize
Include landmarks if helpful
Example: "North Shore Harbor Parking Lot"
Address Details
Accurate address information is crucial:Complete street address
City and state/region
Postal/ZIP code
Country
Google Maps integration for accuracy
Coordinate Management
Fine-tune exactly where customers should meet:Automatic Coordinates
Generated from entered address
Usually sufficient for most locations
Based on Google Maps data
Manual Adjustments
Drag map pin to exact spot
Enter precise coordinates
Perfect for specifying exact meeting points
Useful for large venues or beaches
Reset Option
Return to default position
Based on entered address
Helpful if manual adjustments need correction
Managing Locations
Editing Capabilities
Location editing follows specific rules to maintain booking consistency:
For locations not used in published activities:
Update names and addresses
Modify coordinates
Change location type
Edit all other details
For locations in published activities:
Limited editing to protect existing bookings
Create new locations for major changes
Existing bookings maintain original details
Removing Locations
When you delete a location:
Remains available in existing activities
Preserves historical booking data
Cannot be used in new activities
System confirms deletion
Using Locations Effectively
Activity Setup
Use locations strategically in your activities:
Assign appropriate meeting points
Include clear directions
Consider seasonal variations
Plan for different conditions
Customer Communications
Locations appear in several places:
Activity descriptions
Booking confirmations
Reminder emails
Customer directions
Frequently Asked Questions
Frequently Asked Questions
Basic Concepts
Q: Do I need to add locations before creating activities?
A: Yes, you'll need at least one location configured before you can create activities. Your business address is automatically added as your first location.
Q: Can I use the same location for multiple activities?
A: Yes, you can use any location across multiple activities, making it efficient to manage common meeting points.
Map and Coordinates
Q: Why would I need to adjust the map pin manually?
A: Manual adjustments help specify exact meeting spots like:
A specific parking lot entrance
A particular dock in a marina
The best beach access point
Q: How precise do coordinates need to be?
A: Be as precise as possible for customer convenience. This is especially important for beaches, large venues, or locations without standard addresses.
Management
Q: Can I temporarily deactivate a location?
A: Instead of deactivating, create new locations for current use and stop using others in new activities. This maintains historical data while controlling availability.
Q: What happens to activities if I delete a location?
A: Existing activities and bookings retain their location information, but you won't be able to use the deleted location for new activities.
Integration and Use
Q: How do locations appear to customers?
A: Customers see location details in:
Activity listings
Booking confirmations
Reminder emails
Maps with precise pins
Q: Can I add special instructions for locations?
A: Yes, include specific directions or tips in the activity's meeting instructions section, such as parking details or landmark references.
Multiple Locations
Q: How many locations can I add to my account?
A: There's no limit. Add as many locations as needed to effectively manage your operations.
Q: Should I create separate locations for summer/winter operations?
A: Yes, if you use different meeting points seasonally, create separate locations for clarity and better organization.
Troubleshooting
Q: Why isn't my location showing correctly on the map?
A: Try these solutions:
Verify the address is complete and correct
Use the manual coordinate adjustment
Check for typos in the address
Use nearby landmarks as reference points
Q: Why can't I edit a location's address?
A: Address editing is restricted if the location is used in published activities. Create a new location with updated information for future activities.