Add-ons are supplementary services or equipment that customers can include with their bookings. Managing these effectively helps you provide enhanced experiences while creating additional revenue opportunities.
Watch our quick tutorial to learn how to manage add-ons 👇🏻
[Demo video link]
Default Add-ons
The platform provides several pre-configured add-ons commonly used in diving businesses:
Full Gear Rental
Includes BCD, Regulator, Dive Computer, Wetsuit, Boots, Fins, Mask, & Snorkel
Streamlines equipment booking process
Private Guide
Offers personalized attention
Maximum 6 customers per guide
Great for newer divers
Camera Rental
Camera rentals for underwater photography
Helps customers capture memories
Private Photographer
Professional photo service
Maximum 2 customers for focused attention
Nitrox
Available for certified divers
Must verify Nitrox certification
These default add-ons need pricing configuration before they become available for booking. You can modify their descriptions and set appropriate prices for your business.
Creating Add-ons
Basic Setup
When creating a new add-on, carefully consider these key components:
Title (Required)
Clear, descriptive name (max 50 characters)
Should immediately convey the service offered
Examples: "15L Tank Upgrade" or "Surface Marker Buoy Rental"
Description (Optional)
Additional details (max 100 characters)
Include important limitations or requirements
Specify what's included
Example: "Includes reel and safety sausage, required for drift dives"
Price Setting (Required) The pricing structure affects both you and your customers:
Enter base price excluding taxes and fees
Use your business's selected currency
System automatically adds applicable charges
Customers see final price including all fees
Managing Add-ons
Editing Capabilities
The platform protects booking consistency through specific editing rules:
For add-ons not used in published activities:
All details can be freely modified
Pricing can be updated
Descriptions can be changed
For add-ons in published activities:
Limited editing to protect existing bookings
Create new add-ons for significant changes
Existing bookings maintain original details
Removing Add-ons
When you delete an add-on:
Remains available in existing activities
Continues working for current bookings
Cannot be selected for new activities
System preserves booking history
Using Add-ons Effectively
Activity Integration
Add-ons can enhance various activities:
Assign relevant add-ons to specific activities
Create logical groupings
Set availability and limitations
Configure seasonal offerings
Customer Experience
Customers interact with add-ons during booking:
See clear descriptions and pricing
Understand requirements and limitations
Make informed decisions
Select multiple add-ons if desired
Frequently Asked Questions
Frequently Asked Questions
Basic Concepts
Q: Do I have to use the default add-ons?
A: No, default add-ons are optional. You can use them as-is, modify them, or create entirely new ones based on your business needs.
Q: How do I make default add-ons available?
A: Configure pricing for each default add-on you want to use. They become available for activities once prices are set.
Q: How many add-ons can I create?
A: There's no limit, but consider keeping the list manageable for both your staff and customers.
Pricing and Management
Q: Can I set different prices for the same add-on in different activities?
A: You'll need to create separate add-ons with different names and prices. This gives you flexibility in pricing across activities.
Q: Why can't I edit an add-on's price?
A: Price editing is restricted for add-ons used in published activities to maintain consistency for existing bookings. Create a new add-on with updated pricing for future use.
Q: How should I handle seasonal price changes?
A: Create new add-ons with seasonal identifiers and pricing. This maintains clarity in your records and for customers.
Organization and Display
Q: How do I organize multiple similar add-ons?
A: Use clear, consistent naming conventions and descriptive titles to help staff and customers understand the differences between similar offerings.
Q: Can I control which activities show specific add-ons?
A: Yes, assign add-ons only to relevant activities. This keeps the booking process clean and logical for customers.
Troubleshooting
Q: Why isn't my add-on appearing in the booking process?
A: Check that:
Pricing is configured
The add-on is assigned to the activity
The activity is published
No booking restrictions are preventing display
Q: What happens to booked add-ons if I delete them?
A: They remain functional for existing bookings but become unavailable for new activities. All historical data is preserved.
Q: Can I temporarily disable an add-on?
A: Stop assigning it to new activities while keeping it active for existing bookings. This maintains historical data while controlling availability.