Reminders & Follow-ups help you maintain consistent communication with customers before and after their activities. This automated messaging system helps reduce no-shows, ensures customers are prepared, and helps gather valuable feedback.

Message Types

The platform offers several types of automated messages to help you communicate effectively with customers throughout their booking journey.

Pre-Activity Reminders

These messages help ensure customers are prepared for their upcoming activity. You can configure reminders to:

Send additional booking details after reservation
Provide activity preparation instructions
Send payment reminders for pending balances
Remind customers about required documentation and waivers
Share last-minute activity details

The system automatically customizes these reminders based on the activity type and customer requirements. Each message should include relevant details like meeting location, start time, and specific preparation instructions.

Follow-up Communications

Follow-up messages help maintain customer engagement after activities. These communications can:

Thank customers for their participation
Request feedback about their experience
Share photos or highlights from their activity
Offer information about future activities
Encourage social media sharing

You can configure different follow-up sequences based on activity types to ensure relevant and personalized communication.

Message Configuration

Timing Settings

You have full control over when messages are sent. For each message type, you can:

Set the number of hours before or after the activity
Configure different timings for different activity types
Set reminder frequencies for important information

For example, you might send activity preparation details three days before a tour, but seven days before a multi-day trip.

Content Customization

Each message template can be customized to include:

Personalized customer details
Specific instructions based on activity type
Business branding elements
Required links

The system automatically adds a branded header and footer to the email.

Communication Channels

Messages can be sent through multiple channels:

Email notifications with detailed information
SMS reminders for time-sensitive updates

You can configure which types of messages use which channels based on urgency and content type.

Frequently Asked Questions

Message Management

Q: Can I customize reminder timing for different activities?

A: Yes, you can set different reminder schedules based on activity type. For example, you might send reminders further in advance for courses than for single-day tours. Each activity type can have its own sequence of reminders and content.

Q: What happens if a booking is made close to the activity date?

A: The system automatically adjusts the reminder sequence based on booking timing. If a booking is made too close to send all planned reminders, it will: